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Privacy Policy

This privacy policy aims to give you information on how Full Circle Training and Development Ltd collects and processes your personal data through your use of this website, including any data you may provide via telephone, email or through this website when you for example purchase a psychometric profile, product or service that we provide.

Who are we?

Full Circle Training & Development Ltd is a training company, located in Cheltenham, Gloucestershire

Our Data Privacy Manager can be contacted directly here:

  • Name: Joanne Hopwood
  • Email: jo@fullcircletd.co.uk
  • Telephone: 01242 251139 or 07831 445951

What information do we collect about you?

We may collect and process the following data about you:

  • Identity Data includes first name, last name, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account for any products and services that we purchase from suppliers.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

How is your personal data collected?

Direct interactions. You may give us your identity, contact and financial Data by post, phone, email or otherwise. This includes personal data you provide when you

  • Buy our products or services;
  • Request marketing to be sent to you;
  • If you correspond with us;
  • Give us some feedback.

How we use this information?

  • We may use your data to provide you with information about services which you have requested.
  • To carry out business with our clients/suppliers in the matter of providing professional services
  • To verify identification of a delegate or data subject
  • To register candidates and delegates for course events and psychometric profiles
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

If you no longer want us to use your data in this way, please email us at jo@fullcircletd.co.uk

Disclosure of your personal information

We will share your personal data with third parties where we are legally obliged to or for operational efficiency (e.g. dietary requirements) with a venue where we are holding an event.

Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with our procedures. If we wish to pass your sensitive personal data on to a third party we will only do so once we have obtained your consent, unless we are legally required to do so.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

The third parties we use are vetted for security and are known suppliers with good reputation and may only receive your personal data for the following purpose(s):

  • Producing profiles (psychometric and 360 style reports)
  • Registering you for an event
  • With a trusted Associate of Full Circle Training & Development Ltd who will be delivering your chosen event, development programme or conference

We also reserve the right to share data, where that is necessary, with a trusted accountant and payroll provider.

Unless expressly advised to the contrary, I nonetheless reserve the right to mention you in the context of recommending your professional services to third parties if I believe that your services may be of interest or value to them.

How we protect your personal information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk.

How long do we keep your personal information?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You can ask us to delete your data.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

How do we store your personal data?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Stay in control of your information

We respect the fact that your personal information is your information. Please help us to help you by letting us know if your contact details change or if you spot any errors in the information we hold about you.

Access to your information

You also have the right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. We try to respond to all legitimate requests within one month. You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We will accept the following forms of ID if you require information on your personal data: Passport, driving licence, any other form of ID that leaves no doubt to you as the data owner.

Right to be forgotten

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. In such circumstances, we will make every effort to permanently destroy all such records within a period not exceeding sixty (60) working days.

Use of cookies

Our website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally – it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever.

We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Changes to this privacy policy

We reserve the right to amend this privacy statement in the future. Any changes we make to this privacy policy will be posted on this page and where appropriate, notified to you by email.

This page was last updated on 1 June 2018.

 

 

Jim Forward

HF Holidays have worked with Jo for a number of years now. She has brought out the best in our leaders, raising their awareness, skills and confidence, helping us transform business performance. The cultural change has been welcomed by our team, has led us to do great things for our guests and members, and deliver stronger financial performance. Could we have done without Jo? Maybe but I doubt it.

Jim Forward CEO HF Holidays, Elstree

Jo Freeman

For a number of our Talent programmes, Jo has successfully run presentation skills workshop for our participants. Through delivering succinct, specific feedback to individuals, she has ensured that they are more focused on the elements of making a really impactful presentation.

Jo Freeman, Talent & Leadership Development Manager at Nationwide Building Society Swindon

Bryan Mecrow

The training sessions with Jo are very well planned, engaging, enjoyable and above all thought-provoking and a great catalyst for team and self-reflection. I cannot recommend highly enough, they have been a massive help to both our board and management teams and to me personally.

Bryan Mecrow, Chief Financial Officer Anchor Computer Systems Ltd Birmingham

Tony Yates

Joanne is without doubt one of the most inspirational people I have dealt with in business. She is extremely likeable and does her background work in detail on the business and the individuals she deals with. A very easy recommendation to write.

Tony Yates, Hospital Director at Spire Healthcare

Jim Forward

HF Holidays have worked with Jo for a number of years now. She has brought out the best in our leaders, raising their awareness, skills and confidence, helping us transform business performance. The cultural change has been welcomed by our team, has led us to do great things for our guests and members, and deliver stronger financial performance. Could we have done without Jo? Maybe but I doubt it.

Jim Forward, CEO HF Holidays